How to File a Complaint
Jamaica Homes is committed to providing excellent service to all our users. If you encounter an issue with our website, please follow these steps to file a complaint:
Who to Contact:
- All complaints should be addressed to:
- JAMAICA-HOMES.COM LTD
- Registered office address: 20 Wenlock Road, London, England, N1 7GU
How to Submit Your Complaint:
- All complaints should be submitting via email to: office@jamaica-homes.com
What to Include in Your Complaint:
- Clear Description of the Problem: Briefly explain the issue you encountered on our website. Be as specific as possible.
- Desired Outcome: Clearly state what you would like Jamaica Homes to do to resolve the problem.
- Dates: Indicate when the problem occurred.
- Details: Provide details about the nature and cause of the complaint. This could include:
- Steps you took that led to the issue.
- Any error messages you received.
- Screenshots (if applicable).
- Evidence: Attach any relevant evidence to support your complaint, such as screenshots, emails, or documents.
- Resolution: State your desired resolution for the complaint. What would be a satisfactory outcome for you?
Complaint Handling Process
- Upon receiving your complaint, Jamaica Homes we will aim to acknowledge receipt within 10 business days.
- We will then investigate the issue and aim to respond with a solution within 30 business days.
- Depending on the complexity of the issue, this timeframe may vary. We will keep you informed of any delays.
- Our goal is to resolve your complaint fairly and efficiently.
Additional Information
- If you are not satisfied with the initial response to your complaint, you have the right to escalate the issue. Please state this in your initial complaint email.
- We recommend keeping a copy of your complaint for your records.
By following this procedure, you can help us address your concerns promptly and effectively.
