Improving the resilience of your cloud solutions: role and expertise of Managed Service Providers

Cloud computing, ever-increasing storage volumes, data management, security, governance, sovereignty. Given the complexity of IT infrastructure, many companies/CIOs call on professionals to help them meet IT difficulties.

IT outsourcing can take the form of working with a Managed Service Provider (MSP). This player connects the end client and cloud infrastructure provider.

What is an MSP’s role?

An MSP ensures customer infrastructure availability, security, and performance.

They advise, implement, maintain, and secure hosting infrastructures, whether primary virtual servers (VPS) or complicated configurations of numerous hosting solutions.

When developers promise application or website code and HostRooster ensures hosting bricks (Public Cloud, Hosted Private Cloud with VMware, Nutanix, Anthos, Bare Metal Cloud, Object Storage, CDN), the MSP connects the “system” and interfaces the bricks. The system includes all software layers (OS and services) that operate on the “hardware” layer and allow application code to work.

The MSP supports the client in 4 ways:

  1. BUILD – This step involves designing and deploying the client’s architecture and infrastructure. Consulting is crucial.
  2. RUN – This refers to day-to-day infrastructure management and maintenance, including continuous monitoring and incident response.
  3. SUPPORT – The MSP also optimizes and evolves platforms based on client needs.

MSPs can rely on HostRooster’s support levels in addition to their technical competence, ensuring a higher grade of service according to the criticality of customers’ data, applications, or platforms.

  1. BACK UP – Backups and a Disaster Recovery Plan or Business Continuity Plan are essential to any safe system.

MSPs create backups to prevent data loss. Good practices include storing backups on remote, redundant units at 2 or 3 geographically distant sites. HostRooster has datacenters in Roubaix, Gravelines, and Strasbourg, France, and Europe.

The MSP can also design a Disaster Recovery Plan (DRP) to prevent significant accidents from destroying or shutting down production infrastructure by having a rapid and dependable alternative solution.

What are the benefits of MSP IT outsourcing?

In addition to optimized infrastructure and a single point of contact, adopting an MSP means:

Focus on your core business, not stress

Beyond the technical side, the MSP position relies on problem-solving and foresight to reduce stress and unhappiness. Customers don’t have to bother about IT infrastructure.

A software publisher can invent and implement new features; an online sales platform can promote its brand, products, and community.

Financial organizations can focus on data processing in a high-performance and secure environment, while media players may focus on content development without worrying about their production environment.

Manage security

MSPs deliver efficient, dependable, and secure infrastructure. They’ll increase system layer security to prevent attacks (brute force, denial of service, etc.). The MSP also transparently applies security updates.

Improved cost management for infrastructure and training

Working with an MSP means focusing less on extensive investment periods and more on financial smoothing. Clients can profit from updated infrastructures without managing technical evolution.

They obtain professional assistance in optimizing their IT to meet industry advances.

Count on a trustworthy group of experts

Trusting the MSP is essential, but it’s not enough. Trust between the MSP and cloud provider(s)/host(s) is also crucial.

Multiple factors contribute to this trust:

  • Technical and technological elements: Infrastructure, data centers, hardware, network
  • Human and relational elements: HostRooster’s quality, availability, and accessibility
  • Values: Transparency, accessibility, reversibility, interoperability, and sovereignty provide corporate culture compatibility.

HostRooster offers a trusted cloud built on open standards on which its partners rely to create value and fulfill customers’ growing needs.

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